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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rich Marshall

Rich Marshall

August 26, 2024

1  out of  5
rating by Rich Marshall
"They sent me a letter offering to give me a quote and possibly save me money. I hand delivered the declaration page from my current provider and never heard back. Terrible way to treat anyone"
We responded:
"Hi Rich! Stop by our office, we are happy to meet you, to have a conversation comparing your coverage and discounts. "
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Yolanda Autry

August 22, 2024

5  out of  5
rating by Yolanda Autry
"I was referred to Andrea Walton agency by a friend of mine, after deciding to leave another State Farm agency. I was experiencing so much and needed some right now help. Andrea and her team welcomed and invited me into the family. They listen to my concerns and shared resolutions while showing empathy. Andrea didn't treat me like a brand new client she rolled up her sleeves and fought for me as if I had been with her for years. Andrea and her team has shown me a different side of State Farm and for that I'm forever grateful."
We responded:
"Yolanda, thank you for sharing your experience. You are forever part of our family and we are grateful for you. We are the REAL DEAL - we can't promise any outcomes, however we promise to work hard for you and share the straight facts. My team loves you too! -Andrea - Andrea "
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Mattie Grandstaff

August 19, 2024

5  out of  5
rating by Mattie Grandstaff
"Being in my early thirties and within a many a pivot in my life, having a small team behind me who covers my basis for basic insurance is incredible. Having employees who keep in contact with you via text and call is great, and being so close to where I live, if there is a form that needs to be signed or a question that needs to be answered, I’ll be quickly taken care of and sent on my way with an ice cream sandwich. These days, a monthly payment isn’t just coverage for your car. It has to also encompass human empathy. Andrea Walton and her staff understand that we’re all trying to survive. I feel like I can trust everyone there just due to the fact that they trust their customers. Thank you for taking care of me for quite some time now!"
We responded:
"It was great to see you last week, we sincerely appreciate your kindness and the time you took to discuss in person something as important as your coverage and discounts! We are grateful for you! "
Profile photo of Kathlyn Gonzalez

Kathlyn Gonzalez

April 10, 2024

5  out of  5
rating by Kathlyn Gonzalez
"Absolutely the best Customer Service I have ever received from an insurance agency! I was with another insurance company for 22 years and could not get a lower rate. When I switched insurance companies, the team at Andrea Walton State Farm were able to help me cut my Auto and Home insurance bills in half!!!"
We responded:
"Kathlyn, thank you so much for your glowing review! I'm delighted to hear that you've had such a positive experience with our office. Ensuring that our clients receive top-notch customer service and find the best insurance solutions for their needs is always our goal. I'm thrilled that we were able to help you significantly reduce your auto and home insurance bills when you switched to us. Your satisfaction and savings mean a lot to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help in any way we can. Thank you for choosing Andrea Walton State Farm as your insurance provider!"
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Chad Rasmussen

March 21, 2024

5  out of  5
rating by Chad Rasmussen
"Staff and customer support is AWESOME! I am not one to give reviews so this really means something. I was a 25 year client to another insurance company. I won't go into details but it was time to change. After shopping around I was lucky enough to find Andrea Walton - State Farm. The transition over to State Farm was easy. We all have unique situations, and what sets these guys apart from all the others is they listen to you and create the unique coverage you need. You're not just another number getting the default "cookie cutter" package everyone else gets. I had some detailed questions that couldn't be answered while on the phone but I got a prompt call back with a detailed response. You can't beat old school customer support. Shout out to Jen my account manager. I have be covered 5 months as I write the post. Signed by Chad - Happy customer - (real person not a bot) :)"
We responded:
"Wow, thank you for the glowing review, Chad! We are thrilled to hear that you had a seamless transition to State Farm, that we were able to provide you with unique coverage tailored to your needs. We truly appreciate your kind words about our staff and customer support! We work hard as a TEAM for your family! It's our priority to listen to our clients and provide exceptional service. Thank you for choosing our office for your insurance needs and the encouraging shout out to Jen!! . - Andrea Walton - State Farm Insurance Agent, Red Oak, TX"
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Viviana Villela

March 19, 2024

1  out of  5
rating by Viviana Villela
"I went to 3/18/24 Monday to add another vehicle to my policy, there was no one at the reception they saw me walk in and no one offered them self to ask if I needed something. So I stand there for a while then I sat down to see if they come out and greet me or ask if I needed something but no one did, all I received was stares it made me feel very uncomfortable. So I was there for 25 minutes no one helps me so I left and no one even bothered to see why I left. I felt very discriminated all the stares made me very uncomfortable and not one person asked if been helped or need help. If would give them a zero starts I would."
We responded:
"Hi Viviana, we are very sorry you had to wait yesterday. Unfortunately, Monday morning our systems were down, it unexpectedly caused complete chaos. My team shared with me they were on the phone with other customers when you arrived. They didn't have a chance to speak with you before you left. We have since spoken with your husband, we need the VIN to add your car; he did not have it on him? Then he stopped by to grab the solar eclipse glasses to share with your family and friends.... I can ASSURE you our office cares about your family and all our customers, unfortunately, depending on scheduled appointments or staffing level - there is sometimes a wait. Especially on a Monday after a storm. Please feel free to text, email, or call our office if that is more convenient. Again, we are sorry for the wait on a Monday. - Andrea"
Profile photo of Kianna Harris

Kianna Harris

February 21, 2024

5  out of  5
rating by Kianna Harris
"Jen Rollins was such a great help. She helped me know what my finance company mandated for coverage I needed for my car."
We responded:
"Thank you for the review, Kianna! We are glad to hear that Jen was able to help you with your auto insurance policy."
Profile photo of Billy Erving

Billy Erving

January 19, 2024

5  out of  5
rating by Billy Erving
"Myself being a person that doesn't like changing I had to after years of being with another insurance provider.But the staff at Andrea Walton State Farm was so nice and friendly and helpful thank you Cayla you was so helpful and nice thank you for your professional guidance."
We responded:
"Thank you for sharing your five star review! We are grateful for YOU, we look forward to always meeting your needs and serving you! Cayla and our entire team pride ourselves in tailoring your price plan to include all the discounts you deserve, while keeping it simple. As it should be!"
Profile photo of Alex Sosa

Alex Sosa

January 19, 2024

5  out of  5
rating by Alex Sosa
"Cayla was great and help me a lot with my questions"
We responded:
"Thank you Alex! We appreciate how busy you are, we are grateful for your kind words. Cayla is truly AWESEOME, our entire team works hard to serve you, and you make it easy! We pride ourselves in sharing discounts to help you save! Have a great weekend and stay warm!"
Profile photo of Toi Kemp

Toi Kemp

August 13, 2023

5  out of  5
rating by Toi Kemp
"I have been with Andrea W and State Farm for years. I've never had a bad experience and all of my needs have been met. Andrea even went above and beyond to explain details of my insurance policies. I will always be a State Farm customer."
We responded:
"We are so thankful to have you as part of our State Farm Family! ♥️ We will always work hard for you- to serve your family! "
Profile photo of william stout

william stout

August 13, 2023

5  out of  5
rating by william stout
"We have carried our insurance with Andrea for many years and have had nothing but great experiences no matter the situation. She has always been professional, patient and understanding. I would highly recommend Andrea to anyone who is looking, needing or would just like an agent who will walk with you through any issues."
We responded:
"William, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Profile photo of Bev Malke

Bev Malke

August 13, 2023

5  out of  5
rating by Bev Malke
"Andrea Walton and her staff demonstrate outstanding and friendly customer service! They are always looking for ways to save customers money while providing outstanding insurance protection. Honesty and integrity is what you get from Andrea Walton with every interaction! We are pleased and proud to say that she has been our State Farm agent for many many years!"
We responded:
"Thank you for your kind words, we have an amazing team that enjoys serving your family. We try to keep it simple and value your very busy schedule! Love you both! "
Profile photo of dan hill

dan hill

August 12, 2023

5  out of  5
rating by dan hill
"Andrea Walton is much more than just a State Farm agent, she is a very good person at heart. I have been with Andrea Walton State Farm for more than 10 years with both Home and Auto and she and her staff have done an amazing job with response times, information and representation with the claims I have had. The piece of mind I have in this agent to represent me and my family is something impossible to calculate monetarily. I have referred her many times and I don't know a single person whom ever was disappointed in the amount of work and effort she delivers. I could not recommend anyone more highly."
We responded:
" Dan, your family is precious to us, we are grateful for your trust. We don't take what we do lightly. We operate with integrity, and love in all we do! Thank you for taking time to share such encouraging words, we are always here for you and Diana!"
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Angelica Robles

August 5, 2023

5  out of  5
rating by Angelica Robles
"Andrea is the best. Her office has the best customer service. She met with us on a Saturday so that we didn’t have to miss work. I highly recommend her."
We responded:
"Angelica, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Emilee Johnson

Emilee Johnson

August 4, 2023

5  out of  5
rating by Emilee Johnson
"Andrea and her team genuinely care about their customers! They go above and beyond to make you feel like a part of their State Farm Family!"
We responded:
"You are such an important part of the family. We are grateful for you! ♥️ "
Profile photo of Davin Newman

Davin Newman

August 4, 2023

5  out of  5
rating by Davin Newman
"Andrea and her team are awesome! They are very thorough and knowledgeable about their products, especially life insurance. I am very happy that there are still professional insurance agents around willing to listen and actually help! Thank YOU!"
We responded:
"Davin, we love working with your family! "
Profile photo of David Hayden

David Hayden

August 4, 2023

5  out of  5
rating by David Hayden
"Love my agent and staff. They're open on Saturdays and that makes life much easier. They are always so kind and ready to help. They really are the Good Neighbors."
We responded:
"David, its been a sweet blessing watching your family grow; we are always here for you and Jana!"
Profile photo of Todd Hemphill

Todd Hemphill

August 4, 2023

5  out of  5
rating by Todd Hemphill
"After being with Allstate for decades we moved all our policies to Andrea Waltons State Farm Agency. Outstanding support, expertise and service coupled with competitive pricing sealed the deal for us. Thank you to Andrea and her entire team!!"
We responded:
"We enjoy your boys and appreciate the vote of confidence! We all thank you!"
Profile photo of Genevieve Freix

Genevieve Freix

August 4, 2023

5  out of  5
rating by Genevieve Freix
"Enjoyed our conversation today. I'll call to set an appointment for a quote on my house & car."
We responded:
"Thank you for trusting us with your new business! We knew you were a real person; we are always available to discuss your concerns and help you find solutions! "
Profile photo of Nick Fellows

Nick Fellows

August 4, 2023

5  out of  5
rating by Nick Fellows
"Andrea is great to work with and is very knowledgeable. She always watches out for my best interest. I recommend her."
We responded:
"Thank you Nick! Hope you come back by, you are always welcome to bring your dog in for treats!"
Profile photo of Vanessa Vargas

Vanessa Vargas

August 4, 2023

5  out of  5
rating by Vanessa Vargas
"Andre Walton is the best. When it came to educating me on the coverage I needed to be adequately protected she took the time to help me understand the best coverage choice. If you want an agent who looks out for your best interest, you need to choose her as your Agent!"
We responded:
"Thank you Vanessa! We enjoy the in depth conversations anytime! Conversations and coffee - even in 120 degree heat index. You are the best!"
Profile photo of cm ll

cm ll

August 4, 2023

5  out of  5
rating by cm ll
"Andrea is amazing,She’s very helpful and you can tell she’s a genuine person even over the phone. I trust State Farm with my account and my money due to Andrea they have made me feel very comfortable about being with State Farm. Don’t know how anyone could experience otherwise this is the place to go!"
We responded:
"My team loves serving you, you make our visits wonderful every time!"
Profile photo of Jack Mcroy

Jack Mcroy

August 3, 2023

1  out of  5
rating by Jack Mcroy
"Andrea Walton from State Farm was a complete disappointment. Her lack of professionalism and poor attitude made the whole experience frustrating. She seemed uninterested in helping and didn't even seem knowledgeable about insurance policies. I'd advise finding a different agent for your insurance needs. **UPDATE** Andrea just called back and was going ballistic about this review and said it was "unprofessional". 100% do not go to this lady."
We responded:
"Dear Arby, Poppy and Jack - We are not able to find you in our system as a current customer, prior customer, or anyone our office has ever quoted in the last 29 years. We don't even see that you have ever called or even visited our office. We know and love ALL our customers and their families, we pride ourselves in knowing them well - even their pets! (who often come by for treats!) I was driving all afternoon, and being a safe driver, not on the phone, your claim would not be possible. We sincerely wish you well and hope you find happiness! "
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Dana Calhoun

August 3, 2023

5  out of  5
rating by Dana Calhoun
"When evaluating an insurance agent, we have a simple criteria, #1 Is the agent and staff friendly via phone and in person? #2 Are requested changes made promptly and correctly? #3 Does the agent respond quickly on general inquiries? Well, Mrs. Walton and her staff have exceeded our expectations We strongly recommend this agent to anyone. Dana and Richard"
We responded:
"We know our customers. We know you have a tremendous amount on your plate! Your support of students and families in this town shines bright. We are always here to support YOU! "
Profile photo of Poppy Harlo

Poppy Harlo

August 2, 2023

1  out of  5
rating by Poppy Harlo
"Andrea is just really unprofessional and rude! Better off finding a better agent than her. She said to my face that she couldn't care less about my insurance needs and that I was just wasting her time. How disrespectful can someone be in a customer service role? It's clear that she lacks any sense of empathy and doesn't value her clients. Not only was Andrea unhelpful, but she also seemed completely clueless about the insurance policies she was supposed to be knowledgeable about. It felt like she was just trying to get rid of me as quickly as possible without actually addressing my concerns. I tried to ask her some questions about my coverage, and she gave me vague and evasive answers, making me doubt if she even knew what she was talking about. It's frightening to think that she might be responsible for handling people's insurance, considering her lack of competence. Furthermore, her communication skills were appalling. She was dismissive and short-tempered throughout the whole interaction. It's as if she didn't want to be bothered by her own job responsibilities and had no interest in providing quality service to her customers. Honestly, dealing with Andrea was such a frustrating experience that it made me regret ever getting insurance from State Farm in the first place. I thought I was supposed to be in good hands, but with an agent like Andrea Walton, it's clear that the company's reputation means nothing. Save yourself the headache and find a different State Farm agent who actually cares about their clients and is willing to provide competent and respectful customer service. Andrea Walton is definitely not the person you want to trust with your insurance needs."
We responded:
"Dear Poppy, Arby and Jack - We are not able to find you in our system as a current customer, prior customer, or anyone our office has ever quoted in the last 29 years. We don't see that you have ever called or even visited our office? Poppy, I have mostly been working remote for weeks, working on another professional license with a family member on hospice - which makes the in person conversation you describe impossible? We pray you find the answers you are seeking with smooth sailing as you navigate those waters. "